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We have collected a list of our most frequently asked questions. If you don't find an answer here then please feel free to e-mail uscustomerservice@bet247usa.comTypes of Wagering1. What wagering services do you offer right now? Currently, we are offering complete phone and Internet sports wagering. For more information on types of bets and payoffs 2. What does it take to get started playing? It is very simple to start wagering with Bet247usa.com If you want to set up a Sports Wagering Account then simply call us at 1-800-737-7059 and one of our friendly customer service representatives will be happy to open an account for you. Once your account is set up, all you have to do is make a deposit and you are ready to start wagering. 3. What is the minimum I can wager? The minimum bet for phone customers is $50. The minimum bet for Internet customers is $5. 4. If I have any problem do I have access to management? There is always a manager on duty during regular business hours to resolve any problem. We also tape record all phone wagers to help solve disputes. You may call us at 1-800-737-7059 or e-mail us at customerservice@bet247usa.com 5. What is the procedure if I want to close my account? To close your account, you just need to request a withdrawal for the entire balance, which can be done by calling 1-800-737-7059. All withdrawals are processed from Monday to Friday, beginning at 10:00 AM ET until 3:00PM ET. Your account will remain available to you, should you decide to use it in the future. 6. How do I place a phone sports wager? When you call you need your account number and password for the ticket writer. At the completion of your wagers they will read them back to you to confirm that they are correct. When all wagers are confirmed, you will need to give your account number and password again as a confirmation. 7. How are phone sports wagering discrepancies handled? All telephone transactions are tape recorded for security reasons. These recordings may be used to settle any disputes on wagers or payouts. In case of a dispute, both management and the member agree that the tape recording of the transaction shall serve as the final determination in the dispute and all wagers will be adjusted accordingly. When you confirm the read-back the wager is final. 8. How do I collect my winnings? You can call between 10AM and 3PM EST, Monday through Friday and our customer service representatives will be more than happy to take your request. If you have an account with Neteller, you initiate your withdrawal through Neteller. 9. Does Bet247usa.com have anyone located in the U.S. who can take my money and pay me my winnings? No, all transactions take place outside of the United States. However, once the transaction has been completed then the funds can be sent to you in a variety of ways. Your funds arrive right at your doorstep or in your bank account. 10. Can I send US dollars or do I have to use another currency? Currently, Bet247usa.com only operates with US dollars. Your deposit, wagers, and winnings are all in US Dollars. For your deposit, we accept Credit Cards or Cash through Western Union, Neteller, and Bank Wires and Bank Checks. 11. Is the money in my account US dollars? Yes, all customer funds stay in US dollars. 12. Am I assessed a penalty if my account balance drops below a certain dollar amount? No, you are never assessed a penalty at Bet247usa.com. However, if your balance drops below the minimum bet amount you will not be able to play until your account is replenished. 13. Do you send out account statements? We do not send out account statements of any kind. Your account balance is reviewed each and every time you call in to make a wager and any discrepancies are resolved as soon as possible. We also have an ONLINE REPORT feature through which you can check your balances and plays at any time. 14. Are my winnings reported to any government agency? Absolutely not. 15. Do you recommend that I report my winnings on my income taxes? Can I claim my losses on my taxes? You need to be familiar with your country's tax law. We suggest you talk to a qualified person in your country. 16. I am 17 years old and have a credit card. How do I get started? You can contact us on your 18th birthday. All customers of Bet247usa.com must be at least 18 years old. 17. How do I contact you? Our e-mail address is customerservice@bet247usa.com Our toll free number is 1-800-737-7059 or you can reach us locally at 011 (506) 273-0334. |
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